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Narrow down a problem quickly

Check system status first. If the issue remains, copy a diagnostic report so browser and connection problems are easier to identify.

Common questions

Guides for uploads, platforms, AI, Brand Kit, plans, and app installation.

Open Help Center →

Check your system

Test internet access, PWA support, Supabase, and your YouTube connection.

Open system status →

Diagnostics

Copy technical information

The report helps identify issues with the app view, installation, service worker, or browser compatibility.

The report contains technical device and browser information, but no videos or passwords.

Before reporting an issue

  1. 1Reload the page completely.
  2. 2Open system status and check any red results.
  3. 3Save the error message or a screenshot.
  4. 4Copy the diagnostic report.